![]() Close the window and open the software to activate it.Click the '+' and add TouchCopy (or Tune Sweeper, Music Tag or Duplicate Sweeper depending on the product you're trying to activate).Choose 'Full Disk Access' from the list.Click the lock in order to make changes.From your Launchpad, open System Preferences.If you are running macOS Mojave, Catalina or Big Sur, please enable full disk access for the software, giving it permission to remain active: Giving the app permissions to activate on a Mac: Please then re-launch the app and try again. Here, please check the 'Run this program as an administrator' box. Select 'Properties' and then go to the 'Compatibility' tab. Windows 10 and lower: Right-click on the App icon either on your desktop or in your programs folder. When the TouchCopy app appears in the search, click "Run as administrator". Windows 11: Click the Windows icon at the bottom of your screen and begin typing "TouchCopy". Once TouchCopy is running with administrator permissions, please try activating your licence once more. To do this please first close the App if it is open, then follow the relevant steps below for your system. Please try running the app on your PC as an administrator. Giving the app permissions to activate on a Windows PC: ![]() ![]() To resolve this, please try running the program as an administrator. If you are entering the activation code correctly and your computer is connected to the internet, please make sure the software you're trying to activate has sufficient permissions to write your activation details to a required file, as detailed in the next section.Įrror Code 18, Error Code 99 and Unspecified ErrorĮrror codes 18, 99 and unspecified error can occur when a program does not have the correct permissions to write a required file (in this case, the activation details).Manually typing the code will ensure that no hidden formatting characters have been included into the code. If the issue persists, please try manually entering your activation code, rather than copying/pasting it into the input field.Add the software to your list of programs allowed through your firewall, or temporarily disable the firewall until the activation has been completed. If you have a stable connection, but you still receive error code 1, it could be that you have a firewall actively blocking the communication.To resolve this, please check that your computer is connected to the internet and that your connection is stable.This error will show if the software cannot pass the activation details to the activation server. Error Code -1: A Validation warning was received when trying to activate.Error Code 5, Error Code 6 or "Your activation code is not valid.".Error Code 18, Error Code 99 and Unspecified Error.Here's what to do if you come across an error code when activating your software: If, after entering your activation code, you receive an activation error, the activation will fail. The tool will also provide links to download your purchased software. If you have not received your activation code or you cannot find it in your records, you can retrieve it from our systems based on your purchase email address by using our activation code lookup tool. You'll use this activation code when you open your purchased software to unlock the full, unrestricted version of the program. When you purchase software from Wide Angle Software, you'll receive an activation code for your licence. Last Updated : Thu | Wide Angle Software Summary Solution: Software Activation Fails with an Error
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